HOW TO ORDER
Our personalized canvases take approximately 2 - 3 weeks to create. Once you have the content ready - fill in the "DESIGN MY CANVAS" page and submit. By hitting "submit" you are engaging C+S to create a bespoke canvas and liable for design charges. You will receive a confirmation email along with any questions about the text. Once the content is confirmed you will receive a design proof to review approximately 5-7 days later. After minor revisions the canvas will be approved to print. The balance due on the canvas will then be paid and your canvas will be shipped.
To place your order go to Design My Canvas.
Delivery within Hong Kong island is included in the cost of the canvas.
All orders in Hong Kong take at least 2 weeks to produce. If you need your canvas expedited, please contact us about availability and rush charges.
We recommend no more than 13 - 15 lines per canvas. We will always do our best to include all of the information given - but if we need to lengthen the board due to extra text there will be a charge for the extra canvas/frame that is used. We will always confer with you before we need to lengthen the board to give you the option to cut text.
Per additional 5 - 7cm: $15 (medium), $20 (large), $30 (extra large).
You will receive an initial proof of your personalized canvas and we are happy to make revisions. Revisions include replacing words, reorganizing text, changing names/dates and changing canvas or text color. Structural changes to the design (i.e. adding in more text, moving large parts of the canvas around, redesigning the layout) may result in a redesign fee. Redesign fee will be $50 added on to the final bill.
All of our personalized canvases are all printed on archival canvas. They are UK Fine Art Guild certified and independently tested to last for 75+ years (when kept away from extreme elements like long periods of exposure to direct sunlight, extreme water exposure and humidity). All prints come ready-to-hang on a hardwood frame
The actual canvas will print approximately one shade darker than you see onscreen. If you have a specific color you are looking for please let us know and we will aim to match it.
FOREIGN TEXT AND ICONS
We have clients from all over the world and can easily incorporate foreign text (icons, accents, characters... etc.)
SHIPPING & RETURNS
Due to the bespoke nature of the prints, once printed they cannot be returned. We guarantee the quality of all of our canvases but in the unlikely event there is an issue with your canvas/frame quality, please contact us within 24 hours of receipt with a description of the damage, along with photos of the damaged area and we will replace. When the final proof is approved to print, you accept responsibility for all information that is contained on that final proof no matter what information was sent previously. C+S is not responsible for any typos in the printed material whatsoever.